A real human route

Support & contact

For product questions, skill issues, audit requests, or security reports, contact support@xiaoyuelabs.com.

What to include

Include the skill name and version, Agent or tool, operating system, approximate time, action performed, and a sanitized error message. This helps us reproduce the issue without requesting unnecessary data.

Protect your secrets

Do not send passwords, API keys, payment-card information, one-time codes, private repository tokens, customer data, or unredacted logs. We will ask for a safer diagnostic path when more evidence is required.

Security and urgent issues

Put “Security” in the email subject for a suspected vulnerability or credential exposure. For active account compromise, revoke affected credentials with the provider first; email is not an emergency-response channel.